Privacy Policy

1. Introduction

ClaimRight ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our health insurance appeal generation service.

2. Information We Collect

2.1 Information You Provide

• Denial letters and related insurance documents (PDF format)
• Medical information disclosed through our questionnaire
• Personal details including name, policy number, and insurer information
• Responses to questions about your medical condition and claim

2.2 Automatically Collected Information

• Browser type and version
• Device information
• IP address (anonymized)
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Generate personalized appeal letters for your insurance claims
• Analyze denial reasons and extract relevant information
• Improve our AI models and service quality
• Provide customer support and respond to inquiries
• Comply with legal obligations and regulations
• Detect and prevent fraud or abuse

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Limited access to personal data on a need-to-know basis

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers who assist in operating our platform
• Legal authorities when required by law
• Your consent for specific purposes

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: